Smart Solutions for Stronger Property Management
Meet Lauren & Phoebe: The Experts Behind Complete Property Consulting
With almost 40 years of combined experience in property management, Lauren Muller and Phoebe Righetti are industry veterans who have seen firsthand how the role of a Property Manager has evolved and intensified over the past decade.
For 14 years, Lauren and Phoebe successfully co-managed one of South East Melbourne’s leading property management businesses. Together, they oversaw a large rental department, mentored dozens of staff, and navigated an industry that has become increasingly complex due to rapid and ongoing legislative reform. Their hands-on experience running a high-volume operation means they understand the true pressure points of a rental department from compliance and staff turnover to system breakdowns and customer service challenges.
Why We Started Complete Property Consulting
Throughout their years in leadership, Lauren and Phoebe became increasingly aware of a glaring gap in the industry: a lack of structured, role-specific training and support for property managers.
Too often, Property Managers are thrown into the deep end, expected to master complex legislation, manage growing portfolios, and deliver exceptional customer service, all without the tools, mentorship, or processes in place to support them. The role has transformed significantly over the last 10 years, particularly in Victoria, where compliance requirements and risk exposure have escalated under frequent changes to the Residential Tenancies Act and related legislation.
This environment has left many rental departments under strain, and many capable property professionals feeling overwhelmed, underprepared, and unsupported.
Lauren and Phoebe recognised that the success of any property management business depends on more than just systems and software; it relies on confident, well-trained people, streamlined processes, and a workplace culture that prioritises customer experience and legislative integrity. That’s why they created Complete Property Consulting.
What Sets Us Apart
What makes Lauren and Phoebe unique, isn’t just their experience, it’s their partnership. After over a decade of working side by side, they bring a shared vision and complementary strengths:
Lauren Muller is known for her calm leadership, operational focus, and ability to problem solve and create clarity within teams. She is intuitive, strategic and deeply invested in helping people grow in their roles.
Phoebe Righetti brings a strong background in team training, conflict resolution, and compliance strategy. She is process driven and has led restructures, mentored senior staff, and understands the pressures of leading from the front.
Together, they offer practical, tailored support to rental departments through consulting, compliance audits, staff training, and ongoing advisory services.
Our Mission
At Complete Property Consulting, our mission is to help real estate businesses build resilient, confident rental departments. Whether it's supporting a new Department Head, training your team on compliance, or conducting a process audit to reduce inefficiencies, we’re here to bridge the gap between expectation and execution.
We don’t just advise; we partner with you to make real, lasting change.